Communication and Management Skills for the Pharmacy Technician helps pharmacy technicians develop professional communication and management skills that are critical to the efficient operation of the pharmacy.

Key Features
• Practical information is presented in a clear, reader-friendly format
• Activities and real-world examples reinforce concepts
• Includes discussion of key pharmacy issues and suggested readings

Table of Contents
• Introduction
• Communication Skills
• Customer Service
• Working with Diverse Patient Populations
• Professionalism and Ethics in the Workplace
• Understanding and Applying HIPAA
• Role of the Technician in Different Practice Settings
• Third-Party Issues
• Maintaining Medication and Inventory Control Systems
• Workflow Management
• Staff Management
• Team Building, Coaching, and Mentoring
• Selected Issues Affecting Pharmacy Practice